How to request and connect a number in the AI4CALL portal
In the AI4CALL portal, the AI4CALL Numbers menu holds your account's permanent phone numbers: this is where you request them, track their approval and connect them to your AI voice assistants. To get a new number, open Buy numbers, click Request number, choose the area code and upload three PDF documents. Artificial intelligence verifies the request immediately; an operator then sends final confirmation within two business days.
A permanent number is a phone number assigned to your AI4CALL account: once connected to an assistant, it receives your customers' calls. The video tutorial above walks through the whole process in under a minute, from the request to the first test call. Below are the same steps in writing, handy to keep open while you work in the portal.
Request number: what to know before filling in the form
From the Buy numbers section, the Request number button opens the “New phone number request” form. Start with the notice at the top: it explains how your request is handled and which files you can upload.
- the request is verified immediately by artificial intelligence;
- within two business days, an operator always sends final confirmation;
- only PDF files are accepted;
- each document can be up to ten megabytes.
Knowing the format and limits upfront saves you from stopping halfway: have your PDFs ready before you open the form.
Choosing the area code for your business number
Fill in the Area code field by searching by number, municipality or region. In the video, the Naples area code is selected. This is more than a formality: during verification, the platform checks that the requested area code is consistent with the company's location.
The three documents required for verification
- The legal representative's ID document.
- The company registration extract from the Chamber of Commerce (visura camerale), no more than six months old.
- A business utility document, such as a bill or a contract.
Once all three documents are uploaded, click Submit request to send your application.
AI verification of the request: the four steps
Right after you submit, the “AI verification in progress” window opens. Automatic verification is the check the platform runs with artificial intelligence on the application you just sent. It takes place in four steps, shown on screen:
- confirmation that the documents have been received;
- check that the requested area code matches the company's location;
- analysis of the documents;
- finalization.
Reading the status in the Requests tab
The request appears in the Requests tab with its status. In the example it is Approved, and the Verification column gives the reason: the area code is territorially compatible with at least one location listed in the documents. Until the operator assigns the number, the assigned number field stays empty: that's expected, not an error.
Purchased numbers: your active numbers
The Purchased numbers tab lists the numbers already active on your account, each with its area code and acquisition date.
Connecting the number to your AI assistant via Routing
Having the number isn't enough: you need to tell the platform who answers. Routing is the setting that decides which AI assistant receives the calls for each number. Configure it from the Routing menu item: in the Purchased numbers tab, pick the assistant to connect to each number from the Select assistant menu.
Each number can be connected to only one assistant at a time.
The Routing rule in AI4CALL
From then on, calls to that number reach the assistant you chose. Make a test call to confirm the right assistant answers: it's the last check before you share the number with your customers.
AI4CALL Numbers in four steps
1) Buy numbers → Request number. 2) Choose the area code and upload as PDFs (max 10 MB each): the legal representative's ID, a company registration extract no older than six months and a business utility document. 3) Immediate AI verification and operator confirmation within two business days. 4) Routing → Purchased numbers → Select assistant, then make a test call.
AI4CALL numbers: frequently asked questions
Which documents do I need to request an AI4CALL number?
You need three PDF documents, up to ten megabytes each: the legal representative's ID, a Chamber of Commerce company registration extract no older than six months, and a business utility document such as a bill or a contract.
How long does number confirmation take?
AI verification starts as soon as you submit the request. Final confirmation from an operator arrives within two business days.
Can I connect the same number to several assistants?
No. In AI4CALL Routing, each number can be connected to only one assistant at a time: calls to that number reach the selected assistant.
Ready to activate your first AI4CALL number?
Talk to our team: we'll guide you from the number request to the first call handled by your AI assistant.