What is the Profiles and Price Lists section of the AI4CALL portal?

The Profiles and Price Lists section of the AI4CALL portal is where you choose how you pay for the platform and find, item by item, the price of everything your voice assistant consumes: subscription fee, phone numbers, AI models, traffic and services. In this video tutorial we show you how to read it, from your plan summary to the full price list.

Once you've logged in to the portal, open Profiles and Price Lists from the left-hand menu. At the top is your plan summary, with three pieces of information: your active profile, your credit balance and your next renewal, with its date and amount.

How your plan renewal is calculated

Below the summary you'll find the renewal breakdown. The renewal total is the sum of two items: the fee for your chosen profile and the cost of the AI4CALL phone numbers you've purchased. So you know in advance how much you'll pay, and what for.

Profile change: when it takes effect

A profile change means switching from one payment mode to the other: from Package to Pay-as-you-go and vice versa. You can request it at any time, but it takes effect on the first day of the month following your request. Until then, your current profile and rates stay active: the current month follows the terms you already know.

Pay-as-you-go profiles and packages: the two pricing modes

The two pricing modes sit in two separate tabs. Choosing between them means deciding whether to pay for actual usage or a fixed fee that already includes minutes, assistants and channels.

Pay-as-you-go profiles: pay only for what you use

With Pay-as-you-go profiles you pay only for what you use, based on your configuration choices: providers, models and enabled services. The fee grows with the number of channels, meaning simultaneous calls: one, two, five or ten. Your active profile is highlighted, and every other profile has a button that lets you schedule the change. Above ten channels, the offer is tailor-made and agreed with our sales team.

Packages: a fixed monthly fee with included minutes

In the Packages tab the monthly fee is fixed and includes a predefined number of minutes, assistants and simultaneous channels. Minutes beyond the included threshold are charged at the price shown on the package card. If you activate a package mid-month, your first charge is prorated to the remaining days.

Current status and scheduled changes

The Current status panel always tells you which mode you're on and whether a change is scheduled, with the date it takes effect and a summary of what you'll get: package, cost, included minutes, assistants and channels. Until a scheduled change is completed, packages can't be modified: that's what the “Scheduled change in progress” note means. It's not an error: it's a rule.

Further down, the available packages are compared side by side. For each one you can see:

• the monthly fee;
• the prorated cost if you activate today;
• the included minutes;
• the price per additional minute;
• the number of assistants;
• the simultaneous channels.

The AI4CALL price list: providers, AI models and platform costs

The second half of the page is the price list itself, laid out in two columns: providers and AI models on the left, platform and traffic costs on the right.

Providers supplied by AI4CALL or your own BYOK key

The left column lists the providers supplied by AI4CALL. In this mode you use the infrastructure and contracts already active on the platform, with no need to sign up with providers or manage credentials: usage is included in your plan and shows up in your cost summary.

Alternatively, you can use BYOK (Bring Your Own Key): your own provider key, entered in the configuration of an individual assistant. In that case the provider bills you directly and the prices in this section don't apply. One caveat: with BYOK, keeping the key valid is your responsibility. If the key expires or its credit runs out, the assistant stops working.

Model pricing by family

Below, prices are grouped by family: the language model (LLM), which generates the responses; the audio-to-audio model, which works directly on voice; text-to-speech (TTS), which turns text into voice; and speech recognition (ASR), which turns voice into text. Expand any provider to see its models with their per-minute price; search, filters and columns help you compare them.

Platform and traffic costs

The right column lists AI4CALL's platform and traffic costs:

• assistant traffic, charged per minute;
• knowledge base upload and usage;
• calls to standard and custom tools;
• the monthly fee for phone numbers;
• outbound traffic by prefix.

Keep the BYOK note in mind: these platform costs always apply, even with your own key, because the key covers the AI provider, not AI4CALL's services.

FAQ about AI4CALL profiles and price lists

When does a profile change take effect?

On the first day of the month following your request. Until then, your current profile and rates remain active.

With BYOK, do I still pay anything to AI4CALL?

Yes. Your own key only covers the AI provider, which bills you directly. Assistant traffic, knowledge base, tools, phone numbers and outbound traffic remain AI4CALL platform costs.

What happens if I activate a package mid-month?

Your first charge is prorated to the remaining days of the month. In the package comparison, you'll find this amount under “prorated cost if you activate today”.